dkwine Privacy Policy

1.1 dkwine is an online casino and sports betting platform operated for the Bangladesh market, accessible at dkwine.onl. References to "dkwine", "we", "us", or "our" in this Policy refer to the operator of the dkwine Platform.

1.2 dkwine acts as the data controller in respect of personal data collected through the Platform. If you have any questions about this Policy or your personal data, you may contact our support team at [email protected] or via Telegram at @dkwine_support.

dkwine collects personal data in the following categories:

2.1 Registration Data. When you create a dkwine account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to open and maintain your account.

2.2 Identity Verification (KYC) Data. To comply with Know Your Customer obligations and to verify that you are aged 21 or above, we may collect copies of your National Identity Card (NID), passport, or other government-issued identification documents, along with proof of residential address such as a utility bill or bank statement.

2.3 Financial Data. When you make deposits or withdrawals, we collect transaction details including payment method identifiers (such as your bKash or Nagad mobile number, or card details where applicable), transaction amounts in Bangladeshi Taka (৳), and transaction timestamps. We do not store full card numbers; payment card data is handled by our payment processors.

2.4 Usage and Device Data. We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, session duration, pages visited, features used, and referring URLs. This data is used for security monitoring, fraud prevention, and service improvement purposes.

2.5 Communications Data. If you contact dkwine's support team by email, Telegram, or any other channel, we retain records of that correspondence for support quality assurance and dispute resolution purposes.

2.6 Cookies and Tracking Technologies. dkwine uses cookies and similar technologies to maintain your session, remember your preferences, and analyse Platform usage. Please refer to Section 9 of this Policy for full details on our use of cookies.

dkwine processes your personal data for the following purposes:

• Account Management: To create, operate, and maintain your dkwine account, including processing deposits, withdrawals, and wager settlements.
• Identity Verification: To verify your identity and age as part of our KYC process, ensuring compliance with our eligibility requirements (21+ only).
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited activities on the Platform.
• Responsible Gaming: To monitor betting behaviour and identify patterns that may indicate problem gambling, enabling us to intervene appropriately or apply self-exclusion and deposit limit tools.
• Customer Support: To respond to your enquiries, process complaints, and provide technical assistance.
• Service Improvement: To analyse usage data and improve the functionality, performance, and content of the dkwine Platform.
• Legal Compliance: To fulfil our legal obligations including record-keeping, responding to lawful requests from authorities, and enforcing our Terms & Conditions.
• Marketing Communications: Where you have provided consent, to send you promotional offers, bonus notifications, and platform updates. You may opt out of marketing communications at any time by contacting support.

4.1 Contractual Necessity. The majority of personal data processing by dkwine is necessary for the performance of the contract between you and dkwine — specifically, the Terms & Conditions you agreed to when registering your account. Without this processing, dkwine cannot provide its services to you.

4.2 Legal Obligation. Certain processing activities, such as KYC identity verification and transaction record-keeping, are carried out to comply with applicable legal obligations.

4.3 Legitimate Interests. dkwine processes some data on the basis of legitimate interests, including fraud prevention, platform security, and general service improvement, provided those interests are not overridden by your data protection rights.

4.4 Consent. Where dkwine relies on consent as a legal basis — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5.1 No Sale of Personal Data. dkwine does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes under any circumstances.

5.2 Payment Processors. To facilitate deposits and withdrawals, dkwine shares relevant financial and identity data with authorised payment processors including bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard). These processors are contractually bound to handle your data securely and only for the purpose of processing your transactions.

5.3 Game Providers. Casino games on dkwine are provided by third-party game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Certain session and wagering data may be shared with these providers for game delivery and fairness auditing purposes. Game providers are not permitted to use this data for their own marketing.

5.4 Legal and Regulatory Disclosure. dkwine may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or to protect the rights, property, or safety of dkwine, its users, or the public.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of dkwine's business assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms will continue to govern your data.

6.1 dkwine retains your personal data for as long as your account remains active and for a reasonable period thereafter, as necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations.

6.2 Financial transaction records and KYC documents are retained for a minimum of five (5) years from the date of the relevant transaction or account closure, in accordance with applicable financial record-keeping requirements.

6.3 Marketing consent records are retained for the duration of your account and for a period of three (3) years after account closure, to demonstrate compliance with consent obligations.

6.4 After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Subject to applicable law, you hold the following rights in respect of your personal data held by dkwine:

• Right of Access: You may request a copy of the personal data dkwine holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while a correction request is under review.
• Right to Object: You may object to processing of your personal data where dkwine relies on legitimate interests as the legal basis, unless our legitimate grounds override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

8.1 dkwine implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage for sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, and regular security reviews of our systems and procedures.

8.2 While dkwine takes data security seriously, no method of transmission over the internet or electronic storage is 100% secure. You also play an important role in keeping your data safe by maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact support immediately at [email protected].

8.3 In the event of a personal data breach that poses a risk to your rights, dkwine will notify affected users in a timely manner and take appropriate remedial action.

9.1 dkwine uses cookies — small text files stored on your device — and similar technologies to operate the Platform, maintain your session, remember your preferences, and collect analytics data on how users interact with the site.

9.2 The categories of cookies dkwine uses are as follows:

• Strictly Necessary Cookies: Required for core Platform functionality including session authentication and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and recently viewed pages, to improve your experience.
• Analytics Cookies: Used to collect anonymised data on how users navigate the Platform, helping us identify areas for improvement. This data does not identify you personally.

9.3 Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of certain features on the dkwine Platform. Please refer to your browser's help documentation for guidance on managing cookie preferences.

10.1 The dkwine Platform is strictly for adults aged 21 years and above. dkwine does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

10.2 If you believe a minor has registered on dkwine, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11.1 The dkwine Platform does not contain links to third-party external websites. All navigation within the Platform remains internal. However, certain game providers and payment processors operate their own systems, which are governed by their respective privacy policies. dkwine is not responsible for the privacy practices of third-party service providers, though we contractually require them to handle your data appropriately.

12.1 dkwine reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered users via the Platform or by email prior to the changes taking effect. The "Last updated" date at the top of this page will reflect when the Policy was most recently revised.

12.2 Your continued use of the dkwine Platform after any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how your data is protected.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to the dkwine team using the contact details below:

• Email: [email protected]
• Telegram: @dkwine_support
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

We aim to acknowledge all data-related requests within 48 hours and to resolve them fully within 30 days where reasonably practicable.